Skilled knowledge formation and innovative technologies in social and health care – a socio-technical systems perspective

Authors

• Samuel Salovaara University of Lapland https://orcid.org/0000-0001-7818-8427

DOI: https://doi.org/10.23996/fjhw.159751

Keywords:

data management, knowledge, information systems, artificial intelligence, systems theory

Abstract

Advancing information management in social and health care requires theoretical frameworks that integrate the examination of technology, expertise, and organizational context. This article explores the utilization of innovative technologies, such as artificial intelligence, in social and health care information management from the perspective of socio-technical systems theory. In socio-technical systems theory, the social and technical elements of an organization form a unified systemic whole, where knowledge formation is based on both technology and human expertise.
In a sociotechnical system knowledge formation extends beyond the technical collection and management of information; it also involves the meaningful interpretation and utilization of information through collaboration between people and technology. Consequently, technology supports professionals' critical evaluation and decision-making without mechanically directing their actions. The exchange of information among different professional groups and interdisciplinary collaboration enable the structured formation of shared interpretations, thereby supporting high-quality and client-centered service delivery. Ethical and transparent knowledge formation, on the other hand, requires acknowledging clients' experiences and reinforcing their participation. User-centered and agile design ensures the practical functionality of technology.
Effective knowledge formation necessitates a shift in thinking, where professionals are not viewed as machine-like components serving technology but as skilled experts whose human capabilities and professional competence are strategically utilized. Applying socio-technical systems theory to information management in social and health care integrates the potential of technology, human expertise, and organizational culture into flexible, ethical, and client-oriented decision-making. This represents a dynamic and multidimensional process in which technology, professional competence, and client participation form a cohesive whole that supports the objectives of the service system and well-being of the professionals.