Vastuullinen toiminnanohjausjärjestelmän kehittäminen kotihoidossa

Authors

• Janika Jasmiina Miettinen VTT Technical Research Centre of Finland LTD
• Markus Mäkinen
• Jaana Leikas
• Tuula Jutila
• Tiia Veko

DOI: https://doi.org/10.23996/fjhw.77883

Keywords:

home care [http://www.yso.fi/onto/yso/p5513], enterprise resource planning, optimisation [http://www.yso.fi/onto/yso/p13477], human resource allocation, responsibilities (duties) [http://www.yso.fi/onto/yso/p11838]

Abstract

One of Finland’s strategic goals is to support the independent living of older people - and hence increase the amount of seniors living in their homes - thus decreasing the amount of institutionalization in elderly care. At the same time, the portion of elderly people that need care services increases in relation to the amount of working-aged people.  Under the pressure of answering to the increased demand for home care services, enterprise resource planning (ERP) is taken into use to optimize human resources in home care.

The research into the implementation of ERP was conducted in Pirkkala Homecare Office. The research questions included 1) assessing means for streamlining the ERP system to serve the organization in the best possible manner, 2) mapping ERP optimization possibilities, and 3) creating general requirements for the design and implementation of ERP. The research data was collected by following the shifts of homecare nurses and by conducting team leader interviews, an optimization workshop and workshops with home care managers.

The primary goal set for the ERP includes allocating human resources in a way that answers customer needs efficiently and responsibly. The recommendations provided in the project for the use of ERP include:

• Firm evaluation of time-critical visits;
• Allowing the optimization option “exceed working time”;
• Simultaneous optimization of as large group of customers and home care nurses as possible, and
• Acknowledging primary nursing as a quality factor.

In the context of home care system, developers should ensure that ERP can be adapted for the individual needs of the customer organization and that an integration of the ERP system with other information systems is fully supported. In addition, the possibility for further development of the ERP and the system’s support for measuring home care operations should be acknowledged.

Implementation of the ERP provides opportunities for home care organizations to further develop their operations; however, it does not guarantee the responsible development of home care operations. Home care management and development should therefore be based on the question of how the quality and responsible development of home care services could be secured under the growing demand for resource efficiency.