Pankkiautomaatti: tietoyhteiskunnan proosallinen pikkuihme
Abstrakti
THE AUTOMATIC TELLER MACHING (ATM):
A PROSAIC LITTLE MIRACLE OF THE
INFORMATION SOCIETY
Administrative Studies, vol. 10(1991): 2, 98-106
Modern information technologies are effecting
a deep transformation in the service sector of
society. The automatic teller machine (ATM) is
one of the basic technologies expressing the
current trends. The Finnish results reveal the role
of the different bank strategies in the current-day
increasingly deregulated and increasingly
competitive banking industry. However, the rapid
changes may make the ATM services lag behind
the customers' needs and the technical
possibilities. This is stressed in an analysis of
customer interviews and in an analysis of the
"product semantics" of the ATM:s.
