KAATRAKOSKI, H. Conceptualising Customers in the Public Sector: An Activity-theoretical Analysis. Informaatiotutkimus, [S. l.], v. 35, n. 1-2, p. 37–40, 2016. Disponível em: https://journal.fi/inf/article/view/58983. Acesso em: 18 tammi. 2022.