KAIKKONEN, S. Imperative formatted turns by salespeople in interactions in Russian - maintaining the smooth progress of a service encounter as a multimodal activity. Puhe ja kieli, [S. l.], v. 37, n. 3, p. 145–163, 2017. DOI: 10.23997/pk.66756. Disponível em: https://journal.fi/pk/article/view/66756. Acesso em: 12 apr. 2025.