Gamification and AI for Engaging Risk Management Education: A Systematic Literature Review and an AI Chatbot Exemplifying Gamified Communication

Authors

• Mikael Mäenpää University of Vaasa https://orcid.org/0000-0002-8636-4272
• Pirjo Yli-Viitala University of Vaasa https://orcid.org/0009-0006-9183-2428
• Juha Arrasvuori University of Vaasa https://orcid.org/0000-0002-5212-7930

DOI:

https://doi.org/10.70484/vakki.161629

Keywords:

Artificial intelligence, Chatbot, Gamification, Risk management education, Systematic literature review

Abstract

Risk Management Education (RME) helps individuals and organisations to manage risks and make informed decisions. Yet it often feels abstract and difficult to engage with. The increasing complexity of modern risks calls for more interactive educational approaches. These approaches can help foster meaningful communicational relations between learners, technologies and institutions in RME. Gamification and artificial intelligence (AI) offer one potential solution. This article presents a Systematic Literature Review (SLR) of 18 studies on gamification and AI in RME using PRISMA guidelines, based on abstracts and validated with clustering analysis of full texts. Keywords, terms and entities were classified into categories to identify conceptual gaps. Results indicated that gamified elements like simulations, scenarios, collaboration and feedback can support RME. AI in RME appeared rarely and mostly conceptually, yet it shows potential for adaptive guidance and personalisation. Integrated RME–gamification–AI approaches were scarce, revealing a research gap. To illustrate this case, we present Arvo, an AI-based chatbot developed in parallel with this research, informed by SLR findings and exemplifying gamified communication for climate risk education. A research agenda is proposed for gamification and AI in RME, focusing on simulations, storytelling and AI chatbots to guide theory and practice.