Sosiaalialan asiakastietojärjestelmissä paljon parannettavaa: käyttäjäkokemukset 2019
Digitalization of social and health care comes with many expectations regarding the quality of services, accessibility and efficiency. Central tools are client and patient information systems. Client information systems are widely used in social services, but little research on their use and benefits from the professionals’ perspective has been conducted. Social care professionals’ user experiences on client information systems were collected nationwide in Finland in spring 2019 for the first time. This article describes the implementation of the survey and results for the most used systems. This study acts as a pilot study for a similar survey in year 2020 included in a nationwide project to monitor and evaluate social and health care information systems in Finland (STePS 3.0).
The data was collected in spring 2019 through an electronic questionnaire that was based on previous user experience surveys on physicians and nurses. The themes of the survey were technical functioning, usability, support for perceiving the client case as a whole and managing own work, collaboration and flow of information, as well as the benefits and disadvantages of the systems. The data includes responses from 1145 professionals working in different roles and environments in social services. For this article, a set of representative statements from each theme were analyzed for the most used client information systems among respondents.
The mean of the grade point averages for all client information systems was 6.7. The systems were considered to be technically stable and functional, but evaluations of collaboration and the flow of information, time management, and perceiving the client’s network in the systems were quite critical.
Valuable information to support the development and design of client information systems can be gained by studying users’ experiences. Further studies will include more detailed and focused analyzes of this extensive survey data, for example, on different groups of respondents.
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