Viestintä osana etäjohtamista terveydenhuollossa
Remote management skills are needed increasingly in health care. This challenges leadership and communication. The purpose of this study was to find out and describe the current state of communication in remote management and its development needs in healthcare. The study was conducted with an electronic questionnaire for the head nurses (n = 15) and employees (n = 120) of the psychiatric outpatient care of Turku University Hospital in spring 2019. The data was analysed by statistical methods and content breakdown.
According to the results, the head nurses’ and employees’ assessments of the current state of communication in remote management were similar. No common organizational approaches had been created for remote management communication. Mainly traditional methods of communication, such as calls, text messages and emails were used. The tools and applications lacked availability, functionality and expertise and the skills of using them dependent on the person using them. Familiarity and trust in between the personnel were related to a natural remote communication. Regular face-to-face meetings were still considered important.
In conclusion, for successful remote management and communication, the operating methods should be agreed through discussion. In addition, adequate support and training should be provided for the use of a wide range of remote communication tools.
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