“I get to do what I want to do, now I just do it remotely” – perceptions of workers and managers

Authors

• Sini Eloranta Turku University of Applied Sciences, Turku, Finland; University of Oulu, Oulu, Finland; University of Turku, Turku, Finland
• Sari Teeri Satakunta University of Applied Sciences, Pori
• Marjatta Komulainen Metropolia University of Applied Sciences, Helsinki
• Merja Hoffrén-Mikkola Seinäjoki University of Applied Sciences, Seinäjoki
• Tuula Mikkola Metropolia University of Applied Sciences, Helsinki

DOI: https://doi.org/10.23996/fjhw.126911

Keywords:

home care services, telenursing

Abstract

The study describes the adoption of remote home care as a part of the home care service. The data was collected with online interviews in the remote home care units of two large cities in the spring 2022. Altogether, nine members of workers and three managers (n=12) were interviewed. One researcher pair interviewed the manager of one of the cities with individual interviews and the employees with pair interviews, and the other researcher pair interviewed the other city’s managers with pair interviews and the employees with a group interview. The data was analysed with content analysis. The data of the workers and managers were combined at the analysis stage.

According to the results, the factors which supported adopting and implementing remote home care as a part of the service supply of home care were: a centralized organizing method, shared methods, increasing awareness of the service, an experience on the usefulness of the service and employees’ competence.

As a conclusion it can be stated that in home care, adopting remote home care was mainly considered positive and beneficial for the customer’s situation as experienced by the employees and managers.