Dokumentointi osana asiakasturvallisuutta

Authors

• Aino Kääriäinen Helsingin yliopisto

DOI: https://doi.org/10.30668/janus.114678

Abstract

Documentation as part of client safety

The article examines documentation of client work as part of client safety in social care. In social work, one key tool for knowledge production is written documents. Analyzing the Ombudsman's complaints solutions (n = 41) sheds light to the problem of documentation of client work in complaints to the Ombudsman. Based on the content analysis, the following document-related comments were found from the data: 1) partial documentation of client work, 2) errors in data collection, failure to request information and misuse of information, and 3) deficiencies in plans and errors in decision making. Documentation of social work is central to retrospectively evaluating social work and in the use of clients' remedies. In particular, vulnerable social care clients need to be able to rely on the correctness and fairness of the services they receive and equal treatment in services.