Developing Knowledge Work with the Work Flow Game in a Service Organization
Abstrakti
The paper presents the Work Flow Game
(WFG) as a potential method for developing
knowledge work and service organizations. The
WFG is a tailored and activity-based method,
in which the organization members simulate a
work process and work activities together. The
use of the WFG, its effects and the participants'
experiences were studied in a labor administration. The WFG was useful in analyzing and evaluating the inter-organizational work process.
The participants learned an overview of the
work process and identified its problems. The
WFG provided an arena for interaction and
communication across organizational borders,
which built a common platform for cooperation,
improvement ideas and development activities.
These activities indicated improvements in the
quality of the work process and customer service. With the WFG improvement of work process and use of information technology as well
as employees' participation and learning can
be combined to promote organization development.
