Ikääntyneen palvelupolku asumis- ja hoivapalveluissa kunnan verkkosivuilla

Kirjoittajat

• Katri Koistinen Helsingin yliopisto https://orcid.org/0000-0003-2678-0941
• Minna Kaarakainen Savonia ammattikorkeakoulu & Helsingin yliopisto https://orcid.org/0000-0003-0614-5318
• Marjo Ring Itä-Suomen yliopisto https://orcid.org/0000-0003-0171-3187

DOI:

https://doi.org/10.37450/ht.147448

Avainsanat:

client centeredness, health and social services, ageing client, service pathway, housing, care, information, website

Abstrakti

 Service pathway for an ageing client in housing and care services on the municipality’s website

Client centeredness is a value guiding the de­velopment of social and health services, empha­sizing the need to focus on client perspectives rather than just organizational knowledge. This study examines the information provided to ageing clients and their significant others on the City of Turku's municipal website about housing and care services. Using content and document analysis the study reviewed the website's infor­mation on three service pathways: living at home with support, moving to intermediate housing and transitioning to 24-hour care. Findings in­dicate issues with inconsistent terminology, lack of comparable information and unclear content targeting, which complicates decision-making for clients. The repeated suggestion to contact a service coordinator reflects a professional-cen­tric approach. For ageing policies to succeed, website information should support client de­cision-making, equality and interactive service guidance.