Artificial intelligence to support learning and development in the workplace: a literature review
Keywords:
artificial intelligence, virtual learning environments, learning, development, working lifeAbstract
Digital solutions that utilize artificial intelligence play an increasingly central role in workplace learning and development. For this review article, we conducted a systematic literature search to find out what research data have been accumulated on the use of artificial intelligence to support learning and competence development in the workplace. We examined the scope and methodological solutions of current empirical research and analyzed from which learning frameworks the phenomena had been examined. Based on the results, the research is still limited and fragmented. Only seven articles were selected for the review. Based on these articles, there are wide possibilities to apply artificial intelligence in various development and training situations in working life. A variety of data collection methods and materials were used in the studies. However, research questions were not linked to learning theories or previous research literature on learning. Many learning phenomena emerged that touch on workplace learning from the perspectives of knowledge acquisition and participation, but learning theories were not the starting point for the studies. Current research on digital learning and development activities in work life context provide only fragmented examples of the use of artificial intelligence. In order to develop effective artificial intelligence solutions for learning and development in a work life context, a theoretical approach and behavioral research, that is linked, and utilizes accumulated research and approaches the phenomena from a multifaceted perspective, is needed. New information is needed on when and how artificial intelligence solutions support skills and competence development in the workplace.
