Viewpoints on inclusion in tourism – From accessible tourism to accessible hospitality
In this review article, inclusion in tourism is referred to in terms of accessible tourism, tourism for all and finally accessible hospitality. According to previous research, accessibility has many different dimensions: economic, cultural, social and communicational, for instance. New market segments will emerge, which makes it important to further examine the terms, concepts and implications of accessible tourism. Hospitality and accessibility have until now been seen as different discussions, but in this review article they are closely linked to each other. Hospitality refers not only to the industry we operate in, but an attitude towards others, may they be our friends, relatives, acquaintances or strangers. A particular attitude called accessible hospitality, would serve as a basis where all other aspects of accessibility are integrated. This article approaches accessible hospitality by discussing the different viewpoints on inclusion and present insights to possible customer groups that would benefit from more considerate service. The groups that are presented in the article are, senior travellers, ethnic groups and LGBTIQ tourists (Lesbian, Gay, Bi, Transgender, Intersex, and Questioning)/rainbow tourists. The article contributes to discussions concerning social responsibility in tourism, and accessible tourism, in particular, by offering a new viewpoint of accessibility and hospitality as an inseparable whole.