Quality as the object of continued development of activities

• Markku Markkula Teknillinen korkeakoulu

DOI: https://doi.org/10.33336/aik.96910

Abstract

The direct and indirect changes taking place in the student, the client, are always the foremost measure of what has been achieved. The benefit to be gained from state-of-the-art quality activity is based on using quality activity as the process framework and tool for a way of thinking that is uniform throughout the organisation and one that emphasises the role of the client. According to the author, systematic application of modern quality activity in training in Finland has been very low-key. As a positive example, the author mentions the KOLA model created as the first stage of a development project called "Quality of Technical University Education". KOLA was given the idea! objective of developing tertiary education institutions into customer-oriented, service organisations adhering to TQM principles.